Shipping method

All Kwooksta online orders are serviced through Hermes Austria. At present, it is only possible to send parcels through the standard shipping method and next day delivery is currently not available.

Free shipping

We offer free shipping within Austria on orders over €70. For all other countries within the EU, we offer free shipping on orders over €100.

Shipping costs

If your order doesn’t qualify for free shipping, you will be charged as follows:

Within Austria = €4.90
Within Germany = €6.90
All other EU countries = €9.90

All shipping costs are inclusive of 20% Austrian VAT.

Shipping times

Prior to shipping, all orders require confirmation and approval which can take up to 2 working days. Please note, we do not ship on Saturdays, Sundays or public holidays. Orders placed on Fridays after 2pm or on Saturdays or Sundays, will be processed on the next available working day.

Shipping times will vary depending on where you live. Within Austria it should normally take between 1-3 working days, and 2-5 working days for international shipments within the EU. Once you have received your tracking number, you can use this to keep an eye on the status of your package and when the expected delivery is likely to be made.

Shipping damages

Should your delivery arrive damaged or empty, please do the following:
    1. Register the damage as soon as possible with Hermes customer service.
    2. Take photos from all sides of the package as well as its contents and send them to info@kwooksta.com so that we can help you as quickly as possible.

Shipping outside of the EU

Unfortunately, it’s not currently possible to place orders on our website for delivery to countries outside of the EU. However, if you live outside the EU and are interested in placing an order then please get in touch with us directly at info@kwooksta.com.